Title: Operations Director
Accountable to: CEO and Trustee Board
Support Staff: Community development team, Volunteers.
Role: 25 hours per week, Permanent contract subject to funding

Chichester Community Development Trust is a rapidly growing charity which exists to support community development throughout Chichester and to run a portfolio of exciting community assets and services. We are seeking a Director of Operations to manage the day-to-day delivery of operations, account management, programmes and project management, and to deputise for the Chief Executive as required.

Job description
Purpose: To lead and oversee all commercial and operational aspects of CCDT’s work in line with the Trust’s values, strategy and business objectives, and act as Deputy to the Chief Executive
Responsible to: Chief Executive
Responsible for: Programme Managers, Community Development Team, volunteers
Relationships: Trustees and Trust Board, key licence holders and strategic partners, external auditors.

Strategic and operational roles:
 Create and manage budgets, risk reporting and mitigation for the organisation, including annual business planning.
 Helping to shape the CCDT offer.
 Managing relationships and accounts with new and existing partners – Creating strategies to successfully management key accounts
 Managing relationships with new customers, gauging their needs, and developing proposals to address these needs.
 Identifying new business opportunities, including new markets, new customers, new partnerships or new products and services
 Line management and lead the team managing the day-to-day operational and community development requirements of the organisation and its programmes.
 Grow and improve systems and processes across the organisation to ensure a safe container for both staff and volunteers.
 Ensuring community and business activities are run to the highest possible standard.
 Developing and maintaining high quality and effective operational systems and processes to
deliver effective and efficient services.
 Developing and maintaining effective risk management arrangements
 Providing and developing management information which communicates progress against strategic, business and financial plans.
 Monthly, quarterly, and annual reporting to the Chief Executive and Board of Trustees

Principal Duties and responsibilities:
 Supporting the Chief Executive in the development and implementation of CCDT’s vision, strategy, and business plans
 Identifying new business opportunities, including new markets, new stakeholders and potential new products and services, and working with the Chief Executive and other senior staff to develop these opportunities into fully worked up proposals for discussion with the

Board of Trustees
 Deputising for the Chief Executive in their absence
 Possessing a strong understanding of the company’s products, the competition in the industry and positioning
 To be involved in supervision, staff meetings and learning opportunities as appropriate
 Raise the profile of CCDT work to increase participation.
Communications:
 Lead, review, manage and communicate on agreed budgets and expenditure efficiently.
 To develop and maintain effective relationships with the board of trustees, community, groups, organisations and others.

This job description is not to be taken as a completely exhaustive list of duties and it may be reviewed in the light of changing needs and developments. Any changes will be fully discussed with the postholder. The post holder may be required to carry out other duties appropriate to the seniority and scope of the post.

Person Specification
 At least 5 years of experience of working in operational roles
 A track record of successful delivery in programmes in the voluntary sector
 Able to confidently interact with senior stakeholders both internally and externally.
 Excellent written and verbal skills
 Budget management experience
 Able to design and deliver impactful line management and supervision to others.

Skills and personal attributes
 Strong and positive management style
 Effective self motivation
 Positive approach towards work
 Interested in the voluntary sector and community business

Our commitments
 As an organisation, we are constantly working to achieve equality of opportunity in all employment policies and practices, eliminate all forms of discrimination, and are committed to upholding excellent employment practices.
 Our goal is for all members of the CCDT team to feel respected, valued, and able to achieve their potential regardless of age, disability, race, gender reassignment, pregnancy and maternity, religion or belief/ non-belief, sex, sexual orientation, marriage and civil partnership, or membership/non-membership of a trade union.
 We are also committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults and expect all staff and postholders to share this commitment.

Annual leave and benefits
 Salary – commensurate with the responsibilities of the post and experience
 26 days annual leave pro rata (not including bank holidays)
 Company pension scheme with matched contributions
 Subsidised eye-care tests and glasses
 Free Parking

To apply please send a CV and cover letter to clare@chichestercdt.org.uk by Friday 29/02/24. For more details on CCDT please visit our website:

https://www.chichestercdt.org.uk or for an
informal chat please call Clare de Bathe on 01243 537526